FAQ

What is your order turnaround time? 

The million dollar question.  In most instances, our order turnaround time for black and grey garments is 4 weeks from the time your artwork is confirmed and order is placed. For custom coloured products (anything but black and grey hoodies / joggers) or large bulk orders, this timeline is between 6-8 weeks. With that said, the steps involved ahead of this may extend your order timeline. Our design team will need 2 to 4 business days to create mock-up designs using your team logo and you may also require some additional time to get your team sized up. 

Are sizing kits available? 

As we monitor regulations of COVID-19, sizing kits are currently unavailable. However, our team has made sure to provide as much information on each product page to ensure you get the size you need.

Do you offer custom names and numbers?

We sure do. Printed names are $14.99 + tax (per name) and numbers are $4.99 + tax (per number).  Embroidered names are $14.99 + tax (per name) and numbers are $9.99 + tax (per number).

Can you add a sponsor logo to our gear? 

Absolutely.  A 1-2 colour printed sponsor logo is $4.99 + tax (per logo).
A 1-2 colour embroidered sponsor logo is $9.99 + tax (per logo). 

How many colours can our logo be? 

Our prices allow for a 1-4 colour logo to be printed or embroidered on your team gear.  Additional colours will cost $4.99 + tax (per colour). 

Do you have a minimum order? 

Yes, our minimum order is 16 pieces (per item) for grey and black hoodies and joggers.  For example, your team will need to order 16 hoodies total. 10 hoodies and 6 t-shirts does not meet our minimum order requirement. For custom coloured products the minimum order is 20 pieces. 

What if our team doesn’t have a vector file of our logo? 

Not a problem. We can still come up with some awesome designs for your Squad, using just your team name and/or one of our generic icons. Or, if you have your team logo in another file format, we can redraw it in vector file format for an additional design fee of $74.99 + tax. 

Does the price per clothing item decrease if our team places a bulk order? 

No, it does not. Reason being, our custom clothing prices are packaged as ALL IN. There are no extra charges for unique custom design mock-ups our design team will do for your Squad. As well, we have no additional set up charges for the printing/embroidery of your team logo.